OLIVE des OLIVE

Help

ショッピングガイド

To our overseas customers,

Topics

・About usage restriction of credit card issued in foreign countries
 Thank you for using OLIVE des OLIVE Web Shop.
 From 6th October, 2017, in order to prevent unauthorized use, we decided to limit usage of some credit cards issued in foreign countries.
 We would appreciate it if you could use credit card issued by a card company in Japan.

・關於在國外發行信用卡的使用限制
 感謝您使用OLIVE des OLIVE的日本官網。
 從2017年10月6日,為了防止信用卡的不正當使用,我們決定了信用卡的利用限制。
 目前無法使用在日本國外發行的信用卡。很抱歉給您帶來不便。
 希望您使用日本信用卡公司發行的信用卡,請諒解。

User guide

Here is the quick user guide.
1.  Create tenso.com account.
2.  Shop on OLIVE des OLIVE webshop, and simply enter your tenso address as your shipping address.
3.  Confirm your package information that sent by tenso.com, and submit your shipment.

簡單3步驟
1.  免費地註冊tenso.com 或 我就是日本代購
2. 在OLIVE des OLIVE網店購物,只需輸入tenso.com或我就是日本代購提供的地址作為您的送貨地址。
3. 顧客確認t tenso.com或我就是日本代購給的貨物信息內容,支付貨物的國際運費等總服務費用。

For more information, click here.
想更了解,請看這裏。

Payment

credit card

For our overseas customers, we only accept credit card payment.
At tenso.com, customers can use PayPal and credit card.
In order to prevent unauthorized use, we decided to limit usage of some credit cards issued in foreign countries.

日本官網只提供信用卡支付,沒有支付寶支付.
tenso.com提供PayPal 和信用卡支付.
我就是日本代購提供支付寶和信用卡支付.
為了防止信用卡的不正當使用,目前無法使用在日本國外發行的信用卡。

Import taxes and customs duties

Import taxes and customs duties will depend on the type, contents and declared price of a package. Customs policies vary from country to country, you should contact your local customs office for more information.

Please note that import taxes and customs duties are not included in tenso.com service fees. Additional charges for customs clearance must be fulfilled by the recipient.

發生關稅時怎麽辦?
我就是日本代購說, "無論您選擇何種物流公司(EMS或中國郵政),若在中國海關發生關稅時,都會由物流公司通知您支付該繳納的稅金,屆時請您按照物流公司指示辦理繳稅。稅金支付完成之後才能爲您辦理中國國內派送。"

About returns/exchanges

We cannot accept returns/exchanges, sorry.

很抱歉,我們不接受退換貨,請諒解。
之前在天貓的歐麗芙旗艦店購買的顧客,感謝一直對歐麗芙的關註!
但是日本官網不提供和天貓一樣的"七天內無理由退換貨"的服務,請涼解。
選貨的時候請小心哦!

FAQ

Q1:
Does OLIVE des OLIVE website have other languages?
OLIVE des OLIVE 官方網頁有沒有中文版?
A1:
NO, only Japanese.
目前只有日語版哦。

Q2:
How to sign up?/ How to buy items?
如何注冊/如何購買?
A2:
You can check from here.
請看這裏。

Q3:
How do customers receive the purchased items?
怎麽樣收到商品?
A3:
We will ship your products from our warehouse to tenso.com. After that, tenso.com will contact you till you would receive the products.
For more information about shipping and fee, click here.
從日本歐麗芙倉庫送到 “tenso.com” 或“我就是日本代購”提供給您的日本國內地址。他們會提供轉運服務。他們會收到商品之後會跟您聯絡。
想更了解發貨時間和費用等,請看tenso.com  或我就是日本代購