OLIVE des OLIVE

International Orders

■ Welcome to our website!

For overseas customers, this is OLIVE des OLIVE official webshop.
You could shop for Japanese products from Japan.

Here is the steps for how to order from overseas.

歡迎來到我們官方網店!
海外顧客可以從這裏購買日本商品。

詳細請看購物流程指南。

■ Step 1 :
Create a tenso.com or 我就是日本代购 acconunt

Before start shopping, please create a tenso.com account or 我就是日本代购.

To order from our website outside of Japan, we recommend using a service like "tenso.com".
You can make your order out to their address and then they will send the package on to you.

For more details please visit the Tenso website, you may register for free:
http://www.tenso.com/en/

開始購物之前,請登錄註冊 tenso.com我就是日本代購
您通過 tenso.com 或 我就是日本代購 可以在我們網店購物送到您家。

■ Step 2 :
Start Shopping

You are now ready to shop on OLIVE des OLIVE!
Visit our webshop at https://www.olivedesolive-ec.jp/.
Brouse through our website and start shopping!

FYI, you can choose from top banners that you are interested in, such as "New", "Category", "Magazine", and so on.
Usually valuable information is updated on the top of the page.

歡迎來到歐麗芙網店!
https://www.olivedesolive-ec.jp/

可以從New(新品), Category(分類), Magazine(雜誌)等有興趣的內容開始逛。
通常在主頁可以收到好信息喔!

■ Step 3 :
Find items

Once you have selected your item, choose your color and size and click on purchase button, which is described as "Add to cart", means, add to shopping cart.

FYI,"Restock information" means the item is currently unavailable!

If you click "Add to cart" button, go to step 4.

If you click "Restock information", you will receive the mail once the item is restocked – step 6.

您找到想要的商品, 按Add to cart, 加入購物車–step 4

如果您想要的商品剛好沒有庫存, 按Restock information, 商品入庫之後會發給您消息喔!
想更了解這個功能請到step 6

■ Step 4 :
Add to shopping cart

Your chosen item is in shopping cart now.

If you want to continue, click on the button "Continue shopping" – step 5.

Once you are ready for check out, click on the blue button "Proceed purchase" – step 7.

您選擇的商品在購物車裡了。
如果想繼續購物,請按Continue shopping,並且參考step 5

已經逛好了,請按Proceed purchase,看step 7的購買步驟。

■ Step 5 :
Continue Shopping

After you click on "continue shopping", you can surf the item page again.

You can search for categories such as "new-arrival", "re-stock items", or item categories. You are also able to type any keywords and click Find.

Click on the shopping cart icon to confirm your purchases at any time.

在購物中,可以從左邊的Category(分類)去找,也可以從右上方直接搜索。

逛好了,按購物車進行購買。

在購物中,可以從Category(分類)去找,也可以從左上方直接搜索。

逛好了,按購物車進行購買。

■ Step 6 :
Request mail

Although your favorite item is not available currently, we can inform you once the item is restocked. In order to get the information, you need to fill in your Email address and click the blue button. The button "Register the request mail" means to register the request mail.

FYI, the request mail will be sent only the items are restocked. This is not reservation service. If the restocked items are limited, purchace will be available on first-come basis. If you change your mind when you receive the restock-information, you don’t necessarily have to buy our products. So feel free to register this useful features. Furthermore, please understand that if your registered item has different name or code, we cannot send the message even if the item is same.

雖然您想要的商品剛好沒有庫存,但是一旦商品進貨就會通知您。
為了獲得信息,您需要輸入您的電子郵件地址。

僅供參考,請求郵件將只發送物品的進貨,而不是預約服務。
如果進貨的商品庫存有限,先到先得喔!

當您收到進貨信息,並不強求您壹定要購買我們的商品。
所以,請隨意註冊享受這功能。
如果您註冊的項目有不同的名稱或貨號,即使商品相同,我們也不能發送消息,請諒解。

■ Step 7 :
Log in / Sign up

If you already have an account, enter your ID and password. Click log in button, the blue one, and start ordering – step 10.
You can also log in with your LINE ID.

If you haven’t been a member of OLIVE des OLIVE, click blue button and fill in your personal information – step 8.
You are also able to finish registerring with your LINE IDstep 9.

If you want to purchase without creating an account, you can still shop as a guest – step 10.

如果您已經是我們的會員,請輸入您的ID和密碼
按Log in(登錄)並開始訂購–step 10
您也可以使用您的LINE ID登錄。

如果您還沒有成為歐麗芙的會員,點擊藍色按鈕並填寫您的個人信息-step 8
您也可以用妳的LINE ID完成登錄。詳細請看step 9

如果您不想成為會員直接購買,妳仍然可以作為客人購物-step 10

■ Step 8 :
Sign up

Fill in your personal information.
For Postal Code, Prefecture, Address, and Phone Number, please use the information provided by tenso.com account or 我就是日本代购.

After filling your information,
agree to the "Terms of Use" and "Privacy Policy", and click sign up button.

請填寫個人信息。
郵政編碼地區,地址,和電話號碼,請使用tenso.com我就是日本代購提供的信息。

填好您的信息後,同意"使用條款"和"隱私政策",點擊"Sign up"按鈕

■ Step 9 :
Log in / Sign up with LINE ID

If you have LINE account and already finish filling in your personal information on LINE, you can use these information so that you can don’t need to enter your personal information again.

如果您有LINE賬戶並且已經在LINE內填好您的個人信息,您可以直接使用這些信息,這樣妳就不必再輸入您的個人信息了。

■ Step 10 :
Confirm delivery information

After log in, your personal information will be displayed.

If you purchase as a guest, fill in your information.
For Postal Code, Prefecture, Address, and Phone Number, please use the information provided by tenso.com account or 我就是日本代购.
After checking this page, go to "Ordering step" and finish your order.

Please take note that for overseas customers, only credit card payment is available.

登錄後,將顯示您的個人信息。

如果您作為客人購買,填寫您的信息。
郵政編碼地區,地址,和電話號碼,請使用tenso.com我就是日本代購提供的信息。
確認信息正確之後,點"Ordering step"並完成訂單。

對海外客戶只提供信用卡付款方式,請諒解。

■ Step 11 :
Confirm your purchases and personal information

Please check your information is correct.
If it’s wrong, you can click on "Change" button and update your information.

After you confirm your order, please check out by clicking "Place your order".

請檢查您的信息是否正確。
如果是錯誤的,您可以點擊"Change"(更改)按鈕,並更新您的信息。

確認訂單後,請點擊"Place your order"(下訂單)

■ Step 12 :
Place your order

Thank you !

Your order is completed.
You’ll receive confirmation email from us.
Please check your order information on the email.

謝謝您!

您的訂單已經完成了。
您將收到確認電子郵件,請看郵件。
也可以從"Check your order from My Page"個人頁面可以確認。

"Share your ordered item"從這裡可以跟朋友分享喔!

■ About Cancellation / Return / Exchange

・Cancellation    取消訂單

For OLIVEdesOLIVE WEBSHOP members, order can be cancelled from My page before AM11:00 the next day of ordering.
Customers who are not members of WEBSHOP need to contact customer service before AM11:00 the next day of ordering. In customer service page, first you need to select the first type on inquiry, written as "【WEB SHOP】ご注文のキャンセル・変更について"". Fill in your name and email address, and enter your order number in the blank.

對於歐麗芙會員,在完成訂單後的第二天上午11點之前,可以從個人頁面取消訂單。
如果不是會員,請您需要在在完成訂單後的第二天上午11點之前聯系到客戶服務
您在客戶服務頁面首先要選擇第一個查詢內容("【WEB SHOP】ご注文のキャンセル・変更について"這一個),寫您的姓名和電子郵件地址後,在空白處填寫訂單號。

・Return / Exchange    退貨/換貨

We cannot accept returns/exchanges, sorry.

很抱歉,我們不接受退換貨,請諒解。

之前在天貓的歐麗芙旗艦店購買的顧客,感謝一直對歐麗芙的關註!
但是日本官網不提供和天貓一樣的"七天內無理由退換貨"的服務,請涼解。
選貨的時候請小心哦!