For overseas customers, this is OLIVE des OLIVE official webshop.
You could shop for Japanese products from Japan.
Here is the steps for how to order from overseas.
Before start shopping, please create a tenso.com account
To order from our website outside of Japan, we recommend using a service like "tenso.com".
You can make your order out to their address and then they will send the package on to you.
For more details please visit the Tenso website, you may register for free:
You are now ready to shop on OLIVE des OLIVE!
Visit our webshop at https://www.olivedesolive-ec.jp/.
Brouse through our website and start shopping!
FYI, you can choose from top banners that you are interested in, such as "New", "Category", "Magazine", and so on.
Usually valuable information is updated on the top of the page.
可以從New(新品), Category(分類), Magazine(雜誌)等有興趣的內容開始逛｡
Once you have selected your item, choose your color and size and click on purchase button, which is described as "Add to cart", means, add to shopping cart.
FYI,"Restock information" means the item is currently unavailable!
If you click "Add to cart" button, go to step 4.
If you click "Restock information", you will receive the mail once the item is restocked – step 6.
After you click on "continue shopping", you can surf the item page again.
You can search for categories such as "new-arrival", "re-stock items", or item categories. You are also able to type any keywords and click Find.
Click on the shopping cart icon to confirm your purchases at any time.
Although your favorite item is not available currently, we can inform you once the item is restocked. In order to get the information, you need to fill in your Email address and click the blue button. The button "Register the request mail" means to register the request mail.
FYI, the request mail will be sent only the items are restocked. This is not reservation service. If the restocked items are limited, purchace will be available on first-come basis. If you change your mind when you receive the restock-information, you don’t necessarily have to buy our products. So feel free to register this useful features. Furthermore, please understand that if your registered item has different name or code, we cannot send the message even if the item is same.
If you already have an account, enter your ID and password. Click log in button, the blue one, and start ordering – step 10.
You can also log in with your LINE ID.
If you want to purchase without creating an account, you can still shop as a guest – step 10.
After filling your information,
If you have LINE account and already finish filling in your personal information on LINE, you can use these information so that you can don’t need to enter your personal information again.
After log in, your personal information will be displayed.
If you purchase as a guest, fill in your information.
For Postal Code, Prefecture, Address, and Phone Number, please use the information provided by tenso.com account or 我就是日本代购.
After checking this page, go to "Ordering step" and finish your order.
Please take note that for overseas customers, only credit card payment is available.
Please check your information is correct.
If it’s wrong, you can click on "Change" button and update your information.
After you confirm your order, please check out by clicking "Place your order".
確認訂單後,請點擊"Place your order"(下訂單)｡
Thank you !
Your order is completed.
You’ll receive confirmation email from us.
Please check your order information on the email.
也可以從"Check your order from My Page"個人頁面可以確認｡
"Share your ordered item"從這裡可以跟朋友分享喔!
For OLIVEdesOLIVE WEBSHOP members, order can be cancelled from My page before AM11:00 the next day of ordering.
Customers who are not members of WEBSHOP need to contact customer service before AM11:00 the next day of ordering. In customer service page, first you need to select the first type on inquiry, written as "【WEB SHOP】ご注文のキャンセル・変更について"". Fill in your name and email address, and enter your order number in the blank.
We cannot accept returns/exchanges, sorry.